Overview:
At GrandJerseys, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return an item, and we want to make the process as simple and transparent as possible. Please review our return policy below:
7-Day Return Policy for Faulty Items
If you receive a faulty item from GrandJerseys, we offer a 7-day return window from the date of delivery. This policy is designed to ensure that you have ample time to inspect your purchase and notify us in the event of a defect.
Eligibility for Return:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Steps to Initiate a Return:
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Contact our customer service team within 7 days of receiving the item.
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Provide your order number, a detailed description of the fault, and, if possible, attach clear photos illustrating the issue.
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Our customer service team will review your request and provide you with instructions on how to proceed.
Return Shipping:
If your return is approved, we will provide you with a return shipping label. Please ensure that the item is securely packaged to prevent damage during transit.
Refund or Replacement:
Upon receiving the returned item and verifying the fault, we will process your refund or send a replacement, as per your preference.
Exceptions:
Please note that this policy applies only to faulty items. If you wish to return an item for reasons other than a defect, please refer to our general return policy for applicable terms and conditions.
Contact Information:
If you have any questions or concerns about our return policy, please contact our customer service.
By making a purchase on GrandJerseys, you agree to abide by our return policy as outlined above. We appreciate your understanding and cooperation.